FAQ

Q. How long will shipping take?

A. Our products come from a variety of suppliers. Therefore, shipping is variable. Some of our suppliers are overseas, therefore shipping may be delayed up to 30 days. If the supplier is local, we will generally ship within 2-3 days by Canada Post or courier.

Q. How much does shipping cost?

Due to the increased costs of shipping, most products are available for a flat rate of $12. However, some heavier products, may have an additional shipping cost such as the Flikr Fireplace (cement) or art products.  We also offer local delivery and pickup for the GTA. We will do our bests to keep you up to date on when to expect your products and are available through the chat or contact us page. If you have any questions or concerns about shipping please contact us. 

Q. Do you ship outside of Canada? 

A. Currently, we are only shipping to Canadian addresses. 

Q. What do I do if I have questions about the product prior to my purchase?

A. You can use the "contact us" at the bottom left of the website. A member of The Dockside Team will get back to you within a few hours, if not immediately.